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Buyer Protection6 active rules

TikTok Shop compensation directory

Pulled from TikTok Shop's official refund & dispute policies.

Browse the structured rules for TikTok Shop. Each card shows the expected compensation and the system's confidence rate. Pick a scenario to jump back to the AI claim generator.

Damaged91% confidence

Full Refund or Free Replacement

Late Delivery88% confidence

$5-$10 TikTok Shop Coupon

Delay window:4–7 days
Late Delivery92% confidence

Full Refund or $10 Coupon

Delay window:8–∞ days
Missing Item87% confidence

Partial Refund of Missing Item

Wrong Address86% confidence

Full Refund (Re-ship or Refund)

Wrong Item88% confidence

Full Refund or $10 Coupon

Met this issue? Don't lower your guard.

Let our AI handle the legal-pressure claim letter to secure your compensation — cited from TikTok Shop's policy above.

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