ParcelClaimParcelClaim
Last updated: July 13, 2026

Refund Policy

Clear, fair rules for refunds. We stand behind the quality of our service—here's exactly when and how you can get your money back.

1. Overview

We want you to feel confident using ParcelClaim. This Refund Policy explains when you're eligible for a refund, how to request one, and how long it takes. It applies to both the $1.00 one-time letter unlock and the $4.99/month VIP subscription.

For the legally binding version, please also review our Terms of Service and Privacy Policy.

2. One-time $1.00 Letter Unlock

The $1.00 fee unlocks a single AI-generated claim letter. It is non-refundable once the letter has been successfully generated and delivered to you—because at that point we have delivered the service you paid for.

Bottom line: if you got a usable claim letter, the $1.00 is final. If you did not, see Section 4 below for your refund options.

3. VIP Subscription

The $4.99/month VIP subscription unlocks unlimited claim letters and is cancelable at any time:

  • Cancel during the 7-day free trial — no charge, no questions asked.
  • Cancel mid-cycle — you keep VIP access until the end of the current billing period, then auto-renew stops. No partial refund for the unused days.
  • 7-day money-back guarantee — if you cancel within 7 days of your first paid VIP charge, we refund the full amount.
  • Cancel via your profile page, the Creem customer portal, or by emailing [email protected].

4. When You Are Eligible for a Refund

You are eligible for a full refund of the $1.00 unlock fee in any of these cases:

  • System-side AI failure — you paid, the letter generation failed due to a bug or outage on our end, and you never received a usable letter. (We can verify this from our server logs.)
  • No letter delivered — you paid but did not receive a claim letter within 24 hours, and our support team confirmed we cannot recover it.
  • Duplicate charge — you were charged more than once for the same order due to a technical glitch. We refund the duplicate(s).
  • Accidental purchase — you paid by mistake and have not yet generated or viewed the letter. Contact us within 24 hours.
  • Chargeback friendly — if you dispute the charge with your bank and our records show the situation matches one of the above, we will cooperate with the chargeback process rather than contesting it.

5. When You Are Not Eligible

We cannot issue a refund in these cases (because the service was delivered as described):

  • You generated a letter and used it (or copied it), even if the platform rejected your claim. Refund outcomes from third-party platforms are not within our control.
  • You changed your mind after the letter was generated.
  • You were unhappy with the writing style, tone, or wording of the letter—instead, please email us and we'll regenerate it free of charge.
  • You accidentally used the service for the wrong order or platform.
  • You claim "I didn't realize it would charge me" more than 24 hours after a successful charge with a successful letter generation.
  • You violated our Terms of Service and the account was suspended.
EU/UK consumer rights notice: under EU and UK consumer law, you generally have a 14-day "right of withdrawal" for digital content. By generating a letter, you expressly request immediate performance of the service and acknowledge that you lose the withdrawal right once the service is fully performed (per Art. 16(m) of the EU Consumer Rights Directive 2011/83/EU).

6. How to Request a Refund

The fastest way to get a refund is:

  1. Email [email protected] with:
    • Your order_sn (shown on the letter page or in your profile)
    • The email address on your account
    • A brief description of what went wrong
  2. Or use our contact form — open the contact page and choose "Refund request" as the topic.

7. Processing Time

  • Our review: within 2 business days. We'll either approve the refund or ask for more info if the case needs investigation.
  • Funds back to your card: after approval, refunds are issued via Creem. The bank typically posts the credit within 5-10 business days, depending on your card issuer.
  • Refund method: always the original payment method. We cannot refund to a different card.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced via a banner on the Service and (for logged-in users) via email at least 14 days before taking effect. Changes will not affect refund requests submitted before the effective date.

9. Contact